Monitoring

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ACE Security has the ability to monitor almost any system on the market today. Our technicians are experienced with all the major brands of security systems and can most likely reprogram your system, even if someone else installed it. There is NEVER any cost or obligation for ACE Security to determine if we can monitor your security or fire alarm system.

How does an alarm from your home or business reach the proper authorities?

A signal is transmitted either digitally via telephone lines, or via a cellular signal, or a combination of both, to a computer network for decoding into the English language. All of this occurs in less than 60 seconds. Trained professionals take over from there.

An operator receiving the signal now has on their monitor the name and address of where the alarm originated as well as the type of alarm -- fire, burglar, panic, temperature, etc. Special instructions appear on the screen along with emergency contact numbers and the persons you want notified of the alarm activation. Within seconds, the emergency notification number is automatically dialed. The operator has all the necessary information at his/her fingertips to relay to the dispatcher so help will be on its way to you in an instant.

With the rising concern over false alarms and the costly fines associated with them, ACE Security can assist you in deciding which signals should be verified before dispatch. With verification, the operators contact the premise before dispatching the authorities to be certain an emergency condition actually exists. A pass code, selected by you, is required to cancel ANY alarm condition. Failure to give the correct code or no answer at the premise results in immediate dispatch. Of course, you can always call a special 800 number provided to you by ACE Security to cancel dispatch, test your alarm or to obtain information regarding previous activations.